Local, dedicated coverage across Northeast Ohio
We cover one region and nothing else. That means the courier who collects your package is the one who delivers it, and the dispatcher who answers the phone knows the building.
Local, dedicated coverage across Northeast Ohio
One region, one dispatch desk, no hand-offs between depots. If your pickup and your drop-off are both in Northeast Ohio, the same courier does the whole run.
Cleveland
Downtown, the near west and east sides, and the hospital and laboratory corridor through University Circle.
Cleveland Heights
Cleveland Heights, Shaker Heights, University Heights and the surrounding inner-ring suburbs.
Cuyahoga County
County-wide, from Westlake and Strongsville across to Solon, Euclid and Highland Heights.
Akron
Akron and the Summit County communities around it, including Cuyahoga Falls, Stow and Hudson.
Surrounding Northeast Ohio
Lake, Lorain, Geauga, Medina, Portage and Stark counties, on scheduled routes and on-demand runs.
Not sure if you are in range? Call and a dispatcher will tell you straight away.
47 communities across 8 counties
This is not an exhaustive list. If your town borders one of these, it is almost certainly on a route.
- Akron
- Aurora
- Avon
- Bay Village
- Beachwood
- Bedford
- Berea
- Brecksville
- Broadview Heights
- Brunswick
- Chagrin Falls
- Chardon
- Cleveland
- Cleveland Heights
- Cuyahoga Falls
- Eastlake
- Elyria
- Euclid
- Fairview Park
- Garfield Heights
- Highland Heights
- Hudson
- Independence
- Kent
- Lakewood
- Lorain
- Lyndhurst
- Macedonia
- Maple Heights
- Mayfield Heights
- Medina
- Mentor
- North Olmsted
- North Royalton
- Painesville
- Parma
- Pepper Pike
- Rocky River
- Shaker Heights
- Solon
- Strongsville
- Stow
- Twinsburg
- University Heights
- Westlake
- Willoughby
- Wickliffe
Do not see your town?Call (216) 358-8030and a dispatcher will tell you straight away.
Questions we get before every contract
How do I schedule a pickup?
Call or email dispatch. You will get a confirmation and a courier name back, usually within minutes. Standing routes are set up once and simply run.
How quickly can a STAT courier reach me?
A qualified courier is assigned within 45 minutes of a STAT request anywhere in our Northeast Ohio service area. You receive the courier name and an ETA as soon as the assignment is made.
Are your services HIPAA compliant?
Yes. Every courier completes HIPAA training before their first route and signs a confidentiality agreement, and we execute Business Associate Agreements with covered entities.
What can you transport?
Laboratory specimens, pharmaceuticals, surgical instruments and implants, medical records, equipment and general clinical supplies. If you have an unusual commodity, ask, and we will tell you plainly whether we can handle it.
How do you handle temperature-sensitive shipments?
We handle ambient, refrigerated (2 to 8°C) and frozen (minus 20°C) transport using validated packaging matched to the commodity and the length of the run. The temperature requirement is recorded on the delivery and condition is confirmed at handoff.
Can I track deliveries in real time?
Yes. Every package has a status and an ETA, and patients can be notified on home deliveries. Proof of delivery is returned to you on every job.
What does chain of custody actually mean here?
Documented custody on every run: each handoff is logged and timestamped against the courier who held it, and signature and proof of delivery close the record at drop-off. The result is a continuous account of who had the package and when, which is what an auditor or a disputed delivery actually turns on.
Do you offer dedicated or scheduled routes?
Yes. Scheduled routes run on a fixed daily, weekly or custom cadence with a named courier assigned to your sites and a trained backup who already knows the route.
Which areas do you serve?
Northeast Ohio: Cleveland, Cleveland Heights and Cuyahoga County, Akron and Summit County, and the surrounding counties. We are local by design, so the same courier handles your run start to finish. If your address sits just outside, call dispatch anyway.
Why choose NovaMed Express over a national carrier?
National carriers consolidate your package into a general network built for parcels. We run a medical-only network: couriers trained on your commodity, custody documentation designed for audits, and a dispatcher who answers the phone.
Tell us what you move. We will tell you how we would move it.
No obligation and no scripted pitch. A dispatcher who knows medical logistics will walk your routes with you.