Your critical deliveries, tracked to the minute.
Specimens, medications and blood products moved by medically certified couriers, with documented chain of custody, temperature-controlled handling and proof of delivery on every single package.
- HIPAA Compliant
- OSHA Bloodborne Pathogen Certified
- UN 3373 Certified
Tracking
MEL-4417-2208
- Picked up09:14Meridian Labs · Draw Station 4
- In transit09:26Courier R. Alvarez · Unit 214
- Delivered··Awaiting signature
Cold chain
4.2°C
Holding 2 to 8°C · in range
ETA
09:41
6 minutes ahead of schedule
Built for the deliveries that cannot go wrong
Four core services covering everything from a fifteen-minute STAT run to a fixed route that shows up at the same minute every morning.
What a local medical-only courier actually gives you
Three things a national parcel network structurally cannot offer, however good its tracking page looks.
Chain of custody. Documented custody on every run, each handoff logged and timestamped, with signature and proof of delivery at drop-off.
Northeast Ohio specialist
We cover one region, so a dispatcher who knows your building answers the phone. No call centre, no ticket number, no handing you between depots.
Our own dedicated fleet
The vehicles are ours, which means real standby capacity held back for STAT calls rather than a subcontractor who may or may not be free.
Medical only
No parcels, no food, no court runs. Every courier is trained on clinical handling because clinical cargo is the only thing we carry.
You do not have to switch anything to try us.
Give us one route for one week, at our standard rate, with no long-term contract. Keep your current courier exactly as they are. If we are not obviously better on that route, nothing changes and you have lost nothing.
Four steps, and a record at every one
The custody chain is not a feature we bolt on. It is how the whole operation runs.
01
Request
Call or email dispatch. STAT requests go straight to a dispatcher, not a queue.
02
Dispatch
The nearest qualified courier is assigned and routed. You get a name and an ETA.
03
Custody
Documented custody at every handoff, with temperature controlled where the commodity requires it.
04
Proof
Signature, photo and timestamp close the loop, and stay in your audit record.
Reliability, visibility and control
Three things every medical courier is judged on. Here is exactly how each one is delivered.
Compliance & Visibility
Every package carries an unbroken, documented record from the moment it leaves your counter.
- Documented custody at pickup, transfer and delivery
- Photo and signature proof on every stop
- Full chain-of-custody record available for audits
- Monthly performance and exception reporting
Reliable Operations
The courier at your door has been screened, trained and audited against the same standard every time.
- Background-checked, drug-screened couriers
- Medical handling and bloodborne pathogen training
- HIPAA training and signed confidentiality agreements
- A named courier, with a trained backup who knows your route
Visibility & Reporting
You always know where a package is and what happened to it, without chasing anyone.
- Live delivery status for your staff
- Patient notifications on home delivery
- Proof of delivery returned on every job
- Monthly reporting on windows and exceptions
Local, dedicated coverage across Northeast Ohio
One region, one dispatch desk, no hand-offs between depots. If your pickup and your drop-off are both in Northeast Ohio, the same courier does the whole run.
Cleveland
Downtown, the near west and east sides, and the hospital and laboratory corridor through University Circle.
Cleveland Heights
Cleveland Heights, Shaker Heights, University Heights and the surrounding inner-ring suburbs.
Cuyahoga County
County-wide, from Westlake and Strongsville across to Solon, Euclid and Highland Heights.
Akron
Akron and the Summit County communities around it, including Cuyahoga Falls, Stow and Hudson.
Surrounding Northeast Ohio
Lake, Lorain, Geauga, Medina, Portage and Stark counties, on scheduled routes and on-demand runs.
Not sure if you are in range? Call and a dispatcher will tell you straight away.
Three segments we know inside out
A specimen and a loaner surgical tray fail in completely different ways. We train, route and document for the commodity you actually move. We also serve hospitals, health systems and multi-site medical groups across the region.
Ambient, refrigerated and frozen
Temperature-controlled handling using validated coolers and packaging, with temperature documented on delivery.
Ambient
15°C to 25°C
Most oral solids, supplies, documentation
Refrigerated
2°C to 8°C
Vaccines, insulin, blood products, most specimens
Frozen
−20°C
Plasma, certain reagents and tissue samples
We’re building our track record one reliable route at a time.Be one of our first partners.
Questions we get before every contract
How do I schedule a pickup?
Call or email dispatch. You will get a confirmation and a courier name back, usually within minutes. Standing routes are set up once and simply run.
How quickly can a STAT courier reach me?
A qualified courier is assigned within 45 minutes of a STAT request anywhere in our Northeast Ohio service area. You receive the courier name and an ETA as soon as the assignment is made.
Are your services HIPAA compliant?
Yes. Every courier completes HIPAA training before their first route and signs a confidentiality agreement, and we execute Business Associate Agreements with covered entities.
What can you transport?
Laboratory specimens, pharmaceuticals, surgical instruments and implants, medical records, equipment and general clinical supplies. If you have an unusual commodity, ask, and we will tell you plainly whether we can handle it.
How do you handle temperature-sensitive shipments?
We handle ambient, refrigerated (2 to 8°C) and frozen (minus 20°C) transport using validated packaging matched to the commodity and the length of the run. The temperature requirement is recorded on the delivery and condition is confirmed at handoff.
Can I track deliveries in real time?
Yes. Every package has a status and an ETA, and patients can be notified on home deliveries. Proof of delivery is returned to you on every job.
What does chain of custody actually mean here?
Documented custody on every run: each handoff is logged and timestamped against the courier who held it, and signature and proof of delivery close the record at drop-off. The result is a continuous account of who had the package and when, which is what an auditor or a disputed delivery actually turns on.
Do you offer dedicated or scheduled routes?
Yes. Scheduled routes run on a fixed daily, weekly or custom cadence with a named courier assigned to your sites and a trained backup who already knows the route.
Which areas do you serve?
Northeast Ohio: Cleveland, Cleveland Heights and Cuyahoga County, Akron and Summit County, and the surrounding counties. We are local by design, so the same courier handles your run start to finish. If your address sits just outside, call dispatch anyway.
Why choose NovaMed Express over a national carrier?
National carriers consolidate your package into a general network built for parcels. We run a medical-only network: couriers trained on your commodity, custody documentation designed for audits, and a dispatcher who answers the phone.
Tell us what you move. We will tell you how we would move it.
No obligation and no scripted pitch. A dispatcher who knows medical logistics will walk your routes with you.